At D&B Jewel, we provide handcrafted and hallmarked Gold & Silver jewellery. Every piece is made with care, so we follow a clear and transparent cancellation & refund policy.

1. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.
• Once the product is processed or shipped, cancellation will not be accepted.
• For customised or engraved jewellery, cancellation is not allowed.

2. Refund Policy

Refund is applicable only in the following cases:

• Wrong product delivered
• Damaged product received
• Manufacturing defect

Refund Eligibility Conditions:

• Item must be unused and in original condition
• All tags, invoices, certificates (Hallmark/Authentication Card) must be intact
• Return request must be raised within 24–48 hours of delivery

3. Refund Method

Once returned item is received and inspected:

• Refund will be processed within 5–7 business days
• Refund will be credited to the original payment mode

4. Non-Refundable Items

• Customized / engraved jewellery
• Used or damaged items
• Items without original packaging or certificate

5. Contact for Cancellation & Refund

Email: support@dbjewel.com

Phone: (Your Phone Number)